1. What are the shipping options?

1. UnitedScrip ships all packages via UPS ground unless your organization requests a different method.  We can only ship orders that total less than $100 by regular mail.  We are unable to track regular mail shipments and there is no recourse for UnitedScrip or your group if an order is lost.

2. How late can I send my order for same day shipping?

1. UnitedScrip fills orders as received.  Orders received from 8 a.m. - 1:00 p.m. (EST) are processed, filled, checked, packed and shipped the same day, leaving our site by 5 P.M. via UPS pick-up.  These packages must reach the regional hub by 6:30 P.M.

*UnitedScrip will always strive to fill your order if possible, same day!

1. Because of heavy volume from each group during the 3 weeks prior to Christmas, our schedule may change slightly to meet the high demand.  In order to serve you better, we request that we receive orders by 1:00 p.m. to meet the 5 p.m. UPS pick-up deadline.  Orders or Additions to orders received after 1:00 p.m. are processed and filled, in the order received, and ship if possible by 5 p.m. or no later than the next business day.

Tip: Early orders have less backorders and assured same day shipping.

3. What if I want to add to my order?

1. Additions to orders should arrive by the schedule above to guaranteed shipment with your original order.  Please note in your email, phone or fax that the order is an addition.  Please include original compilation number if possible, so that we can reference the new invoice number with your previous invoice number and if possible combine shipments to avoid extra postage costs.

1. Following these times is especially critical at Christmas.  UnitedScrip will fill the addition, in the order received.  Placing an addition ahead of other orders may cause customers not to receive an order placed prior to the deadline.

 

4. What do I do if a family has problems with a gift certificate?

1. UnitedScrip has produced a flyer for you to distribute to your families. (Parent Procedures Flyer) This flyer maps out the steps that they can take if there are problems with a certificate.  If the purchaser cannot work out the problem on his own, please call UnitedScrip for further assistance.

5. Where can I find the latest news from UnitedScrip?

1. Please visit our group portal www.unitedscrip.com/portal.  At this site you will be able to download fliers and order forms, read the latest UnitedScrip news, update your ScripPro II software, and much more.  The portal is our connection to you.  We announce new certificates and the deletion of other certificates.  Please visit the portal once a week to keep your organization updated.

6. What is UnitedScrip’s Policy on backorders?

UnitedScrip’s priority and goal is Zero Backorders!  However, there will be times when backorders occur due to delays in shipping from vendors.    If we do find ourselves in a Backorder situation, our policy is as follows:

We notify you that your order contains a backordered item via email.  The subject line of the email will contain the words “Order includes Backordered Items” when you receive your emailed copy of the invoice. Your invoice will contain information that reflects what items have been backordered.

Backorders ship with your next order unless the order contains items vital to your program. (grocery store, gas cards or a major portion of the order)  These items ship upon arrival.  We will gladly move your backordered items to a new invoice and will not debit your account until items are shipped!  PLEASE just let us know what will best suit your program!

 

In some situations, we might be aware that a shipment is due the following day.  If we can hold your order to fill completely and not interrupt your normal return schedule to parents, we will do so. We will need your schedule for this to work!